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TourCue Platform Fee Agreement

Version: 3 Effective date: July 19, 2026 Last updated: July 19, 2026

This Platform Fee Agreement ("Agreement") applies to organizers who use TourCue to collect participant payments on Tour and Grand Tour tiers. It supplements the TourCue Terms of Service.

1. Overview

When you collect participant payments through TourCue, TourCue automatically deducts a platform fee of 4% of the paid order total via Stripe Connect. An "order" is everything a participant pays for in a single checkout — tickets, add-ons, and merchandise. This Agreement explains how that fee works, your obligations as a connected organizer, and the relationship between TourCue, you, and your participants.

2. How the Platform Fee Works

Automatic deduction. The 4% platform fee is deducted at the moment a participant's payment is confirmed — before funds are transferred to your Stripe account. You never receive the fee and pay TourCue separately; it is retained by TourCue automatically.

One price for participants. The platform fee is absorbed by you, the organizer, out of your proceeds. Participants pay one clean price — TourCue does not add a separate fee line to their checkout.

What you receive. For each paid order, you receive:

Order total − 4% platform fee − Stripe processing fees (2.9% + $0.30)

Example. A $50.00 order:

  • Platform fee: −$2.00 (4% × $50.00)
  • Stripe processing: −$1.75 (2.9% × $50 + $0.30)
  • You receive: $46.25

A $100.00 order:

  • Platform fee: −$4.00 (4% × $100.00)
  • Stripe processing: −$3.20 (2.9% × $100 + $0.30)
  • You receive: $92.80

Paid orders only. The platform fee applies only to paid orders — orders where the amount actually charged is greater than $0. Free registrations and other $0 orders are not subject to the platform fee. If an order is discounted, the fee is 4% of the amount actually charged, not the pre-discount price.

No fee for Cruise or Car Club tiers. The platform fee only applies to Tour and Grand Tour tiers. Cruise and Car Club tiers do not support participant payment collection and are not subject to this Agreement.

3. Stripe Connect

Requirement. To collect participant payments, you must connect a Stripe account to TourCue. TourCue uses Stripe Connect (Express accounts) to route participant payments to you.

Organization-level account. The Stripe connection is established and maintained at the organization level, not at the level of any individual tour. By connecting Stripe, you represent and acknowledge that each organization you create in TourCue corresponds to a single legal or operating entity holding a single designated bank or payout account, and you authorize TourCue to route the order proceeds of every tour within that organization to the one Stripe connected account associated with it. You connect Stripe once per organization; all of that organization's current and future tours share the same connected account and its payout arrangements. If you operate more than one distinct entity, or require funds to settle to separate bank accounts, you must create a separate TourCue organization for each and connect a distinct Stripe account to each. TourCue is entitled to rely on this one-organization-to-one-entity correspondence. Although TourCue may provide reporting tools that attribute registrations, orders, and payments by organization and tour, you remain solely responsible for your own external accounting, tax treatment, legal allocation, bank reconciliation, and segregation of funds for tours that you elect to group within a single organization.

Stripe's terms. By connecting a Stripe account, you agree to the Stripe Connected Account Agreement. TourCue is the platform; you are the connected account. Stripe's payout schedule applies to your account — TourCue does not control or guarantee payout timing.

KYC verification. Stripe requires identity verification (Know Your Customer) before payouts are enabled. TourCue initiates this process via Stripe's hosted onboarding. You must complete Stripe's verification before you can receive payouts.

Account status. If your Stripe account is suspended, terminated, or restricted, your ability to collect participant payments through TourCue is suspended for the duration. TourCue is not responsible for Stripe account suspensions. Navigation features (routing, cue cards, QR join) remain available regardless of Stripe account status.

4. Your Responsibilities

Refunds. You are solely responsible for issuing refunds to participants. TourCue does not automatically refund payments. Refunds must be processed through your Stripe dashboard or as directed by Stripe.

Refund policy. Your published refund policy (set in TourCue's registration setup) is binding. Communicate your refund policy clearly to participants before they register.

Chargebacks and disputes. You are responsible for responding to chargebacks on your event's participant payments. TourCue provides registration evidence records (waiver acknowledgment timestamps, IP addresses, registration details) to assist with dispute responses, but TourCue is not liable for chargeback outcomes.

Taxes. You are responsible for collecting and remitting any applicable sales tax, GST, or other taxes on your ticket, add-on, and merchandise sales. TourCue is not a tax advisor and does not provide tax guidance. The platform fee charged to TourCue may be subject to separate taxation of TourCue's income — this is TourCue's obligation, not yours.

Compliance. You are responsible for ensuring your event registration complies with applicable laws, including consumer protection laws in your jurisdiction.

5. Registration Data

Participant data collected through TourCue's registration forms (names, emails, payment information) belongs to you and your participants. TourCue stores this data on your behalf as described in the Privacy Policy.

You may not use participant data for purposes unrelated to your event without participant consent.

6. Platform Fee Changes

Version and effective date. This is version 3 of the Platform Fee Agreement, effective July 19, 2026.

Per-tour fee protection. The fee schedule in effect when a tour is activated — published and taken live, able to accept real participants — applies to that tour for its entire lifetime, including every order processed for that tour. If TourCue changes the platform fee, the change applies only to tours activated on or after the change's effective date. Tours activated under an earlier fee schedule keep that schedule; a fee change never applies retroactively to them or to their orders.

Notice. TourCue will provide at least 30 days' notice before a platform fee change takes effect.

7. Termination

If you stop using TourCue's paid registration features or if your account is terminated, the platform fee ceases to apply from that point forward. No refund of platform fees already collected is owed.

8. Relationship of Parties

TourCue and you are independent contractors. Nothing in this Agreement creates a partnership, joint venture, agency, employment, or franchise relationship.

TourCue is not a party to the transaction between you and your participants. TourCue provides the payment infrastructure; you are the seller of the event tickets, add-ons, and merchandise.

9. Contact

Questions about the platform fee? Contact us:

Ascent Information Management / TourCue Email: info@tourcue.com Website: tourcue.com

This Platform Fee Agreement was last updated July 19, 2026.